LET’S ANSWER A FEW QUESTIONS YOU MIGHT HAVE

Should I expect my installed product to look exactly like a sample I have?

The sample used to make your color selection may not exactly match the slabs used to fabricate your project. Some stone colors vary significantly and some colors are consistent. We encourage you to schedule a time to view the material that will be used to fabricate your job.

What are the small cracks and pits in natural stone?

Fissures are a common natural occurrence in many stone types. The term fissure is used in the stone industry to describe a visible separation along the voids between mineral crystals, which may start and stop within the field of the stone or extend through an edge. Fissures and dry seams differ from cracks in that they are a naturally occurring feature of the stone and are not defects. Cracks are a common result of stress from handling, transport, fabrication or installation. If cracks in the stone cannot be avoided during the fabrication process, they will be repaired utilizing industry standards.

Pitting of the countertop surface, particularly in marble and granite, is a commonly seen characteristic and should be expected when dealing with natural stone. Due to the relatively soft and flaky composition of the first few layers of the stone that are removed during the polishing process, pits are often seen throughout the slab. The higher the biotite content of the stone, the more pits it will have. The pits do not make the stone less durable or otherwise inferior, and do not in themselves qualify the slab for replacement. Industry best practice is to not attempt repair of pits, as most techniques will not cosmetically improve the countertop.

What about seams?

Seams are always visible. An acceptable seam will be no wider than 1/8” and will generally be smooth but can be felt. In determining seam placement, considerations include slab size, customer wants, area layout, site conditions, crew safety, material yield and cabinet structure. Our customer’s wants and needs are always at the top of our minds; however, the final decision on seam placement is at Cutstone’s discretion.

Is it normal for small chips to appear along the seam?

Chipping can and often does occur as a result of sawing operations, handling or restraint devices. Some stones are naturally more susceptible to chipping due to their composition. Larger chips are typically repaired to be consistent in color and texture with other general areas of the slab. All seams are machined in our shop and when assembled in the field, any visible chips are filled on the job site.

What is the measuring/templating process like?

You or your designated representative must be present during this process to review items such as seam locations, overhangs, radius corners, and other elements of the job. All cabinets and apron sinks should be installed in their permanent locations and faucets, sinks and other cutout items must be on-site at the template appointment. Our technician will create a template of your job using laser technology, with minimal disruption to your space.

Will I need to schedule other contractors?

You should schedule someone to disconnect plumbing, electrical and gas just prior to installation and to re-connect these items the day after installation. Since installation is a construction process, there is the potential for dust and incidental damage to the surrounding areas. We advise homeowners to be prepared to clean up settling dust and to make minor repairs and/or touchups after installation is complete.